Returns & Exchanges

At Oyela, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all eligible items. If your order doesn't meet your expectations, our dedicated support team is here to ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log into your Oyela account, navigate to your order history, and select the 'Return/Exchange' button next to the item you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location near you.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned item, your refund will be processed to your original payment method within 5-7 business days.